FAQs

When can I expect my order?

We try our best to deliver your order within 2-5 working days. Orders placed on weekends or holidays will be processed on the next business day. Please keep in mind we produce your order after payment, we do not simply grab your order from a warehouse. Our quality check & processing times are usually between 1-2 days. You'll be sure to receive the best quality and brand new items always!

I can't wait for my order? Can you give me a status update on it?

If you wish to enquire about an order you have already made, please view the status of your order by using the tracking info tab on our homepage and put in your email and order number.

How can I make changes to my order?

Our policy gives the customers 24 hours from the time they placed their order to make any changes to their order. Please info@eversoto.com to process your request.

 

Once the 24 hour are passed we can no longer make any changes to your order.

 

Why can't I receive my order confirmation email?

The order confirmation email may fall into your Spams/Junk folder. If you still cannot find your order confirmation email, please email us at info@eversoto.com and we will investigate further.

 

PROMOTIONS/COLLABORATION

 

Do you accept bulk purchases?

Yes. Please send us an email at

info@eversoto.com with more details and we will follow up.

 

Can we collaborate?

Please send us an email to info@eversoto.com with more details and we will follow up.

 

 BILLING

What payment methods do you accept?

We accept major debit cards and credit cards (American Express, Mastercard and Visa) and Paypal.

 

I received an error message when I checked out. What should I do? / What does "Invalid transaction error" or "Something wrong with your credit card, please call card center for help: Transaction Not Allowed" mean?

If an error message occurs, this may be because:

•The debit card cannot be used for this type of payment

•Your bank has rejected the transaction due to suspicions of fraud

•The card is not activated for international transactions

Please use another card to resolve the problem. If the issue still persists, kindly contact your bank for assistance.

 

When I proceed to checkout, it says “A match of the Shipping Address City, State, and Postal Code failed.” What should I do?

Please make sure all information entered is 100% correct and there are no spelling mistakes. Please also avoid short forms of City, and do not include the State information within the City input box. If the details are right but still the payment cannot be made, please contact us and we will get back to you shortly.

 

COMPANY/STORE

Where is your company from?

EVERSOTO is based in Vancouver BC, Canada.